FREQUENTLY ASKED QUESTIONS.
Welcome to our Frequently Asked Questions page! Here you will find answers to common questions about our women's fashion boutique. Our team is dedicated to providing you with the best shopping experience possible. If you have any additional questions, please don't hesitate to contact us. We look forward to helping you find the perfect look for any occasion. Thank you for shopping with us!
HOW OFTEN DO YOU RESTOCK?
Certain items restock is if a manufacturer happens to remake the style over again. Unfortunately we have no say on what items are remade by them. We restock notification link on all product pages. We recommend signing up to receive an email if the item comes back in your size. If the product is no longer showing online its a high probability it will no longer be restocking in the future.
ORDER EXCHANGE & RETURNS:
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We allow a 30 minute window to add any item onto an existing order. Unfortunately anytime after the order will be under fulfillment and would not be able to be altered.
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Just as adding an item to an order we allow 30 minutes after an order is placed for it to be canceled. Any time after that the order will be under fullfilment status and will no longer be able to be canceled.
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You can track your order directly via your shipping confirmation email (If you can not find our emails please check your Junk/Spam Mail Box section). We provide a tracking number for direct tracking on the courier's website along with a clickable button for direct tracking. If you need assistance locating your order number or order status please contact-us so we can help!
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For our full return policy, start a return, and all return related questions please visit our return's policy page here:
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If an item is still available in the size you are wanting to exchange for, we recommend purchasing the item so that it doesn’t sell out. Once we receive your return, we will issue an online credit for a future purchase.
Other exchange option would be: Sending back your return, once we receive and process the return we will issue an online credit which can be used towards the purchase. The second option does run the risk of the item or size selling out.
SHIPPING:
DO YOU OFFER FREE SHIPPING?
YES! All orders over $100 using the code FREESHIPPING (Do not Apply for Express Shipping).
HOW FAST IS YOUR SHIPPING?
Depending on the shipping method chosen at checkout for the most part, orders are fulfilled as they come in Mon-Friday to ship same day.
May take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
Free or Standard Shipping and handling: 2-4 business days
Express Shipping: 1-2 business days
(all are estimates provided by the courier, only guaranteed shipping timeframe is Express Shipping)
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
PAYMENTS:
WHAT TYPE OF PAYMENTS DO YOU TAKE?
We accept all major credit cards through ApplePay, PayPal and AfterPay.
HOW DOES AFTERPAY WORK?
AfterPay allows you to shop now pay later always interest-free. With AfterPay your purchase will split into 4 payments, payable every 2 weeks. For more information into AfterPay click here: AfterPay
Please Note: AfterPay does not approve 100% of orders. They are committed to ensuring they support responsible spending.
WHY DO I SEE MULTIPLE PENDING CHARGES?
If there were numerous failed attempts at checkout you would see a pending charges on your account. We do not hold these charges these are charges held by the issuing bank and should fall off the following day. For more information as to when the charges will be released we recommend contacting the number on the back of the card being used to process the payment for more information.