FREQUENTLY ASKED QUESTIONS.
Welcome to our Frequently Asked Questions page! Here you will find answers to common questions about our women's fashion boutique. Our team is dedicated to providing you with the best shopping experience possible. If you have any additional questions, please don't hesitate to contact us. We look forward to helping you find the perfect look for any occasion. Thank you for shopping with us!
HOW OFTEN DO YOU RESTOCK?
Certain items restock is if a manufacturer happens to remake the style over again. Unfortunately we have no say on what items are remade by them. We restock notification link on all product pages. We recommend signing up to receive an email if the item comes back in your size. If the product is no longer showing online its a high probability it will no longer be restocking in the future.
WHY DO I SEE MULTIPLE PENDING CHARGES?
If there were numerous failed attempts at checkout you would see a pending charges on your account. We do not hold these charges these are charges held by the issuing bank and should fall off the following day. For more information as to when the charges will be released we recommend contacting the number on the back of the card being used to process the payment for more information.
ORDER EXCHANGE & RETURNS:
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We allow a 30 minute window to add any item onto an existing order. Unfortunately anytime after the order will be under fulfillment and would not be able to be altered.
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Just as adding an item to an order we allow 30 minutes after an order is placed for it to be canceled. Any time after that the order will be under fullfilment status and will no longer be able to be canceled.
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You can track your order directly via your shipping confirmation email (If you can not find our emails please check your Junk/Spam Mail Box section). We provide a tracking number for direct tracking on the courier's website along with a clickable button for direct tracking. If you need assistance locating your order number or order status please contact-us so we can help!
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For our full return policy, start a return, and all return related questions please visit our return's policy page here:
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If an item is still available in the size you are wanting to exchange for, we recommend purchasing the item so that it doesn’t sell out. Once we receive your return, we will issue an online credit for a future purchase.
Other exchange option would be: Sending back your return, once we receive and process the return we will issue an online credit which can be used towards the purchase. The second option does run the risk of the item or size selling out.
SHIPPING:
DO YOU OFFER FREE SHIPPING?
YES! All orders over $85.00 using the code:
FREESHIPPING
(Do not Apply for Express Shipping).
Disclaimer: Free shipping on orders over $85 with code FREESHIPPING, unless otherwise stated. Free shipping cannot be combined with other promotions, discounts, or offers, including promotions requiring a minimum purchase amount. During active promotions, free shipping may be temporarily disabled and will be re-enabled after the promotion ends. Express shipping is excluded. We reserve the right to modify or cancel this offer at any time.
HOW FAST IS YOUR SHIPPING?
Depending on the shipping method chosen at checkout for the most part, orders are fulfilled as they come in Mon-Friday to ship same day.
May take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
Free or Standard Shipping and handling: 2-4 business days
Express Shipping: 1-2 business days
(all are estimates provided by the courier, only guaranteed shipping timeframe is Express Shipping)
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
PAYMENTS:
WHAT TYPE OF PAYMENTS DO YOU TAKE?
We accept all major credit cards through ApplePay, PayPal Klarna and AfterPay.
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AfterPay allows you to shop now pay later always interest-free. With AfterPay your purchase will split into 4 payments, payable every 2 weeks. For more information into AfterPay click here: AfterPay
Please Note: AfterPay does not approve 100% of orders. They are committed to ensuring they support responsible spending.
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Klarna is a "buy now, pay later" service that allows users to split purchases into installments or defer payments. At checkout, users can choose to pay in four interest-free installments, pay in full within 30 days, or pay over time with monthly installments, depending on the retailer and their options. Klarna essentially pays the retailer upfront and the customer pays Klarna back over time, with varying terms and potential fees depending on the chosen payment plan and whether payments are made on time. For more information into Klarna click here: KLARNA.
Please Note: KLARNA does not approve 100% of orders. They are committed to ensuring they support responsible spending.
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CHOOSE A GIFT CARD
Select a Gift Card from our store page.
1.- Choose the amount you’d like from the dropdown menu, then click Purchase.
2.- You’ll be taken directly to the checkout page.
CHOOSE A DELIVERY METHOD
1.- EMAIL TO RECIPIENT
Enter the recipient’s name.
Enter the recipient’s email address (required).
Add a short message (up to 80 characters).
Enter your name (sender).
2.- EMAIL TO YOU
If you’d like to send the Gift Card to yourself, enter your name, a short message (up to 80 characters), and your e-mail.
COMPLETE CHECKOUT
Finish the checkout process. The Gift Card will be delivered by e-mail base on the delivery method you selected.
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STEP 1 - ADD ITEMS TO YOUR CART
Shop as usual and add your favorite products to the cart.
STEP 2 - ENTER GIFT CARD CODE
At checkout enter your Gift Card Code in the Gift or Promo Code box, then click Apply.
STEP 3 - CHECKOUT
- The Gift Card amount will be applied to your order total (including tax, shipping, and any fees).
- If your total is more than the Gift Card value, you can pay the remaining balance using any of our supported payment methods.
- If your total is less than the Gift Card value, the remaining balance will stay on the Gift Card for future use.
IMPORTANT NOTES:
GIFT CARDS NEVER EXPIRE AND CAN BE COMBINED WITH OTHER PAYMENTS METHODS IF NEEDED.
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STORE CREDIT IS VALID FOR 60 DAYS ONLY FROM THE DATE ISSUED.
After 60 days, any unused balance will not longer be valid.
Customers must present their receipt or proof of store credit to redeem any credit issued.