RETURN/REFUND

TERMS AND CONDITIONS.

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

D&C Nala’s Boutique offers ONLINE CREDIT ONLY  for any items that need to be returned.

*ONLINE CREDIT WILL BE THE AMOUNT OF THE ITEM PRICE RETURNED*

** Shipping fees are non-refundable **

We do not offer money back.

If your purchase qualified for free shipping and you want to exchange any item or items for different size or any exchange, you will be held responsible for the shipping charges.

  • **Due to COVID-19 no exchanges or returns for sold items.**

  • All used or damaged clothes will not be exchanged or returned.

  • No Refunds or money back on all purchases.

  • All items will be inspected so no used, torn, worn, or stained items will be accepted. No exception.

Non-Refundable Items:

  • All SALE items are FINAL SALE, no exchange or returns will be accepted.

  • White clothing are FINAL SALE

  • All dresses are FINAL SALE no exceptions.

You have 10 calendar days to return an item from the day you received it.

Once we receive your returned package a member from D&C Nala’s Boutique will inspect and issue you an online Refund/Online Credit.

Any customers that do not obey by terms and conditions will have a 20% penalty/restock fee applied to their Refund/Online Credit.

Once we receive your return, we will issue an online credit for a future purchase. D&C Nala’s Boutique Will take 2-5 business days to clear your Refund/Online Credit.

Additionally, D&C Nala’s Boutique reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

  • Potential fraudulent or criminal activity.

Similarly, D&C Nala’s Boutique reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

All merchandise is inspected thoroughly before shipping.

We cannot take fault on damaged items after they are worn.

You must notify us within 48 hours of receiving your package if there are any manufacture defects or an item is broken.

Zippers are tested before fulfilling an order to reassure they are working properly. We cannot take fault if a zipper is forced broken while trying on. We're also not liable for stress tears on the seam of an item if being forced on or fitting too snug.

We fulfill orders as they come in and cannot be canceled after 30 minutes of when they are placed. Once an order is placed we cannot alter or add onto the order.

D&C Nala’s Boutique  is not responsible for lost or stolen packages that states Delivered inside a mailbox or at the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout

D&C Nala’s Boutique does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.

D&C Nala’s Boutique not hold or accept responsibility for packages that have been reported as delivered by the carrier.

** We do not issue refunds or credits for packages that the carrier confirms as being Delivered. **

We don’t ship to PO BOX, APO, or Postal Boxes. Orders will only ship to a home or buisness address.